Create SharePoint IT Helpdesk tickets through email?

dba123 — Wed, 29 Mar 2006 09:34:00 GMT

I am in a battle with my boss and the end users on this hokey request because the damn form is already there to use! I've seen this request before. User wants to be able to send an email to insert a new HelpDesk ticket rather than get off their lazy ass and use the entry form provided by SharePoint which is very intuitive and quick. So what does this mean, well a couple of things:

1) Now I have to support and code some wacky interface that does this
2) Anything I build using .NET or if I simply add new fields to the IT Helpdesk form in Sharepoint has to be available in the web template. There goes the entire reason to use SharePoint.... .net integration and more.
3) Users are bound to make m istakes, thus firing off problems with the parsing
4) I have to code extra exception handling

While my boss says I have "Good Points", truly he does not understand that it does not take more than 1 minute extra to simply require the users to use SharePoint, not email and that we're losing money wasting time on this! Ahh....relax, remember, you're at a small company again....this kind of stupid request is expected. The whole point of GUIs is to take the user out of email and use the functionality that we can provide them via the web! I frankly have much more important projects to work on for this business and this has been made my #1 prioiry? something's wrong here.

With that said, is this possible with SharePoint and how would I even do this hokey thing?

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Create SharePoint IT Helpdesk tickets through email?