Thank you for your comments. We had some scheduled maintenance we performed on our Helpdesk Ticket system a few times over the weekend in order to make improvements. This had no impact on our services or uptime. We do apologize if this caused any inconvenience. We did and do make announcements to our Customers regarding these types of maintenance. This overall is very infrequent and will certainly look into your suggestion.
It is in the works to integrate more self-manageable tasks through our Customer Portal very soon.
Thanks!